Delivery & Return
Shipping, Delivery, Returns & Exchanges Policy
Thank you for choosing Autosouk as your preferred shopping platform. We are committed to providing you with reliable shipping and delivery services, as well as a seamless returns and exchanges process to ensure your satisfaction. Please take a moment to familiarize yourself with our policies.
Shipping and Delivery
1. Shipping Methods
1.1 Carrier Selection: We partner with reputable shipping carriers to ensure the timely delivery of your orders. The carrier assigned to your order depends on factors like product availability, destination, and your shipping preferences.
1.2 Shipping Options: When you check out, you'll have a choice of shipping options to suit your needs.
2. Shipping Fees and Charges
2.1 Shipping Costs: The shipping fees are calculated based on factors such as product weight, dimensions, and destination. You'll see the applicable charges during the checkout process.
2.2 Customs and Duties: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping fees.
3. Shipping and Delivery Timeframes
3.1 Processing Time: We aim to process your order promptly after payment confirmation. The processing time may vary depending on the product and supplier, and it will be communicated during checkout.
3.2 Estimated Delivery Time: The estimated delivery time is provided for your information and is based on the chosen shipping method. Please note that actual delivery times may vary due to factors beyond our control.
4. Tracking and Order Status
4.1 Order Tracking: Once your order ships, you'll receive a tracking number if available, allowing you to monitor your shipment's progress.
4.2 Order Status Updates: We'll keep you informed about your order's status via email or notifications within your Autosouk account.
5. Delivery Address and Restrictions
5.1 Delivery Address: Ensuring an accurate and complete delivery address is your responsibility.
5.2 Delivery Restrictions: Some products may have specific delivery restrictions, which will be communicated during checkout.
6. Non-Delivery and Failed Delivery Attempts
6.1 Non-Delivery: If your order cannot be delivered due to reasons beyond our control, additional shipping fees may apply for reshipment.
6.2 Failed Delivery Attempts: The carrier may leave a notification for re-delivery or pickup as per their policies.
7. Lost or Damaged Shipments
7.1 Lost Shipments: In the rare event of a lost shipment, please contact our customer service. We will work to ensure you receive a replacement or a refund.
7.2 Damaged Shipments: If your package arrives damaged, contact the carrier and our customer service for resolution.
Please note: While we take precautions, we are not responsible for damage or loss during transit. Inspect packages upon delivery and report issues promptly.
Returns & Exchanges
1. Eligibility for Returns and Exchanges
1.1 Timeframe: You may return or exchange products within 2 days of delivery.
1.2 Refundable Products: Only products marked as refundable are eligible. Check the product description or contact our customer service.
1.3 Judgment by Autosouk: We reserve the right to assess the validity of return or exchange requests.
2. Return and Exchange Process
2.1 Notification: Contact our customer service within 2 days of receiving the product.
2.2 Verification: Autosouk will review your request.
2.3 Return Authorization: If approved, we'll provide a return authorization number and instructions.
2.4 Packaging: Return the product in its original packaging.
2.5 Shipping Charges: The responsible party for shipping charges varies by the reason for the return.
2.6 Inspection and Refund/Exchange: After inspection, we'll notify you regarding the status of your refund or exchange.
3. Conditions for Returns and Exchanges
3.1 Product Condition: Products must be returned unused, undamaged, and with all tags and labels intact.
3.2 Compliance: The return or exchange must meet our policy's conditions.
4. Non-Returnable Items
Certain items are not eligible for returns or exchanges. Check our policy for details.
Please contact our customer service for any questions or assistance. We may amend these policies, so please review the most recent version before proceeding. Your satisfaction is our priority, and we're here to help throughout your shopping experience.