Terms & Conditions
Terms and Conditions of Autosouk
Please note that these terms and conditions govern the use of the Autosouk platform ("Platform"), provided by Autosouk ("Company"), and apply to all users ("Users") accessing or utilizing the Platform. By accessing or using the Platform, Users agree to be bound by these terms and conditions. It is recommended to read the following provisions carefully.
1. User Agreement
1.1 Acceptance: By accessing or using the Platform, Users acknowledge and agree to be legally bound by these terms and conditions.
1.2 Eligibility: Users must be at least 18 years old and capable of entering into a legally binding agreement to access or use the Platform.
1.3 Compliance: Users agree to comply with all applicable laws and regulations while using the Platform.
2. Use of Platform
2.1 License: The Company grants Users a limited, non-exclusive, non-transferable license to access and use the Platform in accordance with these terms and conditions.
2.2 User Account: Users may be required to create an account to access certain features of the Platform. Users are responsible for maintaining the confidentiality of their account credentials and are liable for all activities conducted through their accounts.
2.3 Prohibited Activities: Users agree not to engage in any activities that may:
- Violate any applicable laws, regulations, or these terms and conditions.
- Infringe upon the intellectual property rights of the Company or any third party.
- Interfere with or disrupt the functionality of the Platform.
- Use the Platform to distribute spam, viruses, or other malicious content.
- Collect or harvest any personally identifiable information of other Users.
2.4 Content Submission: Users may have the ability to submit content, such as product listings or reviews, on the Platform. By submitting content, Users grant the Company a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, and display the content for the purpose of providing the Platform's services.
2.5 Third-Party Services: The Platform may contain links or integrate with third-party services. The Company is not responsible for the content or services provided by such third parties, and Users acknowledge and agree that their use of third-party services is subject to the terms and conditions of those services.
3. Intellectual Property Rights
3.1 Ownership: The Company retains all rights, title, and interest in and to the Platform, including all associated intellectual property rights. Users acknowledge that they do not acquire any ownership rights by using the Platform.
3.2 User Content: Users retain ownership of the content they submit to the Platform. However, by submitting content, Users grant the Company a license to use the content as described in Section 2.4.
3.3 Trademarks: Autosouk and its associated logos are trademarks owned by the Company. Users agree not to use the Company's trademarks without obtaining prior written permission.
4. Limitation of Liability
4.1 Disclaimer: The Company provides the Platform on an "as is" and "as available" basis, without any warranties or representations of any kind, whether express or implied. The Company disclaims all warranties, including but not limited to the accuracy, completeness, reliability, or suitability of the Platform for any particular purpose.
4.2 Limitation of Liability: To the fullest extent permitted by Lebanese law, the Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use of the Platform, even if advised of the possibility of such damages.
5. Governing Law and Dispute Resolution
5.1 Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of Lebanon.
5.2 Dispute Resolution:
5.2.1 Mediation: In the event of any dispute or claim arising out of or relating to these terms and conditions or the use of the Platform, the parties agree to first attempt to resolve the dispute amicably through mediation. The mediation process shall be conducted in accordance with the rules and procedures agreed upon by the parties or, in the absence of an agreement, as determined by the mediator.
5.2.2 Jurisdiction: If mediation fails to resolve the dispute, the parties agree that any legal action or proceedings arising out of or relating to these terms and conditions or the use of the Platform shall be brought exclusively before the competent courts of Lebanon.
5.2.3 Language: All communications, proceedings, and documentation related to any dispute resolution shall be conducted in the English language.
6. Modifications and Updates
6.1 Amendments: The Company reserves the right to modify or update these terms and conditions at any time without prior notice. Users are responsible for reviewing the latest version of the terms and conditions before using the Platform.
6.2 Continued Use: By continuing to access or use the Platform after any modifications or updates to these terms and conditions, Users acknowledge and agree to be bound by the revised terms and conditions.
These terms and conditions constitute the entire agreement between the Users and the Company regarding the use of the Autosouk Platform. If any provision of these terms and conditions is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Returns & Exchanges Policy
Thank you for shopping with Autosouk. We strive to provide you with a seamless shopping experience and ensure your satisfaction with our products. This Returns & Exchanges policy outlines the guidelines for returning and exchanging products purchased through our platform. Please read the following information carefully.
1. Eligibility for Returns and Exchanges
1.1 Timeframe: Products are eligible for returns or exchanges within 2 days from the date of delivery. After this period, returns or exchanges may not be accepted.
1.2 Refundable Products: Only products marked as refundable on our platform are eligible for returns and refunds. Please check the product description or contact our customer service for verification.
1.3 Judgment by Autosouk: Autosouk reserves the right to assess the validity of the return or exchange request. We will evaluate the issue and determine if the product meets the criteria for return or exchange as described in this policy.
2. Return and Exchange Process
2.1 Notification: To initiate a return or exchange, please contact our customer service within 2 days of receiving the product. Provide detailed information about the issue, including order details, product condition, and reasons for the return or exchange.
2.2 Verification: Upon receiving your request, Autosouk will review the provided information and determine if the return or exchange is eligible as per our policy.
2.3 Return Authorization: If your return or exchange is approved, Autosouk will provide you with a return authorization number and instructions on how to proceed.
2.4 Packaging: Please ensure that the product is returned in its original packaging, along with any accessories, manuals, or promotional items that came with it.
2.5 Shipping Charges: If the product is being returned due to a supplier error (e.g., incorrect description, not as described), the supplier will be responsible for the shipping charges associated with the return. However, if the return is due to customer preference or non-defective reasons, the customer will be responsible for the shipping charges.
2.6 Inspection and Refund/Exchange: Once the returned product is received and inspected by Autosouk or the supplier, we will notify you of the refund or exchange status. If eligible, you may choose between a refund or an exchange for another product of equal value.
3. Conditions for Returns and Exchanges
3.1 Product Condition: The product must be returned in its original condition, unused, undamaged, and with all tags and labels intact.
3.2 Compliance: The return or exchange must comply with the conditions outlined in this policy. Autosouk reserves the right to refuse returns or exchanges that do not meet these requirements.
4. Non-Returnable Items
Certain items are not eligible for returns or exchanges, including:
- Perishable goods, such as food or flowers
- Customized or personalized products
- Intimate or sanitary goods
- Digital downloads or software
Please note that this list is not exhaustive, and additional non-returnable items may apply.
If you have any questions or need assistance with the returns or exchanges process, please contact our customer service. We are here to help you.
Autosouk reserves the right to amend this Returns & Exchanges policy at any time without prior notice. It is your responsibility to review the most recent version of the policy before initiating a return or exchange.
Shipping and Delivery Policy
At Autosouk, we strive to provide reliable and efficient shipping services to ensure your orders are delivered in a timely manner. This Shipping and Delivery policy outlines the guidelines and procedures related to shipping and delivery of products purchased through our platform. Please read the following information carefully.
1. Shipping Methods
1.1 Carrier Selection: We work with reputable shipping carriers to deliver your orders. The carrier used for your specific order may vary based on factors such as product availability, destination, and shipping preferences.
1.2 Shipping Options: The available shipping options will be displayed during the checkout process. You may choose the option that best suits your needs and preferences.
2. Shipping Fees and Charges
2.1 Shipping Costs: The shipping fees will be calculated based on various factors, including the weight, dimensions, and destination of the product. The applicable shipping charges will be displayed during the checkout process.
2.2 Customs and Duties: For international orders, additional customs duties, taxes, and fees may apply. These charges are the responsibility of the customer and are not included in the shipping fees. Please check with your local customs office for more information on any potential charges.
3. Shipping and Delivery Timeframes
3.1 Processing Time: Once your order is placed and payment is confirmed, we will process the order within a specified timeframe. This processing time may vary depending on the product and supplier, and it will be communicated to you during the checkout process.
3.2 Estimated Delivery Time: The estimated delivery time is provided for informational purposes only and is based on typical delivery times for the chosen shipping method. Please note that actual delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or other unforeseen circumstances.
4. Tracking and Order Status
4.1 Order Tracking: Once your order is shipped, we will provide you with a tracking number, if available. You can use this tracking number to monitor the progress of your shipment through the carrier's website or tracking system.
4.2 Order Status Updates: We will keep you informed about the status of your order via email or notifications within your Autosouk account. You will receive notifications regarding order confirmation, shipment updates, and delivery status.
5. Delivery Address and Restrictions
5.1 Delivery Address: It is your responsibility to provide an accurate and complete delivery address during the checkout process. Please ensure that the address provided is accessible and can receive deliveries.
5.2 Delivery Restrictions: Some products may have specific delivery restrictions due to legal or logistical reasons. These restrictions will be communicated to you during the checkout process.
6. Non-Delivery and Failed Delivery Attempts
6.1 Non-Delivery: In the event that your order cannot be delivered due to an incorrect or incomplete address, unavailability of the recipient, or other reasons beyond our control, the package may be returned to us. In such cases, additional shipping fees may apply for reshipment.
6.2 Failed Delivery Attempts: If the carrier attempts to deliver the package but is unable to do so, they may leave a notification for you to arrange a re-delivery or pick up the package from a designated location as per the carrier's policies.
7. Lost or Damaged Shipments
7.1 Lost Shipments: In the rare event that your shipment is lost in transit, please contact our customer service as soon as possible. We will work with the carrier to investigate the issue and, if necessary, initiate a claim process. We will make every effort to ensure that you receive a replacement or a refund for the lost shipment.
7.2 Damaged Shipments: If your package arrives damaged, please notify the carrier immediately and document the damage with photographs if possible. Contact our customer service to report the issue, and we will assist you in resolving the matter. We may require additional information or evidence to initiate a claim with the carrier or the supplier. Once the claim is processed, we will work towards providing you with a replacement or a refund for the damaged product.
Please note that Autosouk takes the necessary precautions to ensure that shipments are properly packaged and protected. However, we cannot be held responsible for any damage or loss that occurs during transit. We encourage you to thoroughly inspect the package upon delivery and report any issues to us as soon as possible.
Should you have any questions or concerns regarding our Shipping and Delivery policy, please don't hesitate to contact our customer service. We are here to assist you throughout the shipping process and ensure your satisfaction with our services.